At EmberHope, we understand that meaningful change happens through intentional leadership, thoughtful planning, and a commitment to supporting people every step of the way.
That commitment recently led Chief Administrative Officer Jamie Riojas and Director of Technology System Support Shannon Caton to complete the internationally recognized Prosci Change Management Certification, earning the designation of Change Practitioners.
The certification equips leaders with a research-based framework for helping organizations successfully navigate change by focusing not only on new processes and technology, but also on the people experiencing those changes.
Putting People at the Center of Change
“Successful organizational change only happens when people are supported through the process,” Riojas explained. “Whether we’re implementing new technology, improving processes, strengthening compliance, or responding to changes in child welfare, success requires intentional planning, clear communication, leader alignment, staff engagement, and follow-through.”
At the heart of the Prosci methodology is the ADKAR® Model, which focuses on five building blocks that help individuals successfully adopt change: Awareness, Desire, Knowledge, Ability, and Reinforcement. Rather than simply launching new initiatives, the framework provides organizations with practical tools to build understanding, confidence, and long-term success. 
For EmberHope, those principles have applications across every area of the organization, ranging from technology implementation and operational improvements to workforce development and quality initiatives.
“Change is not simply about introducing a new process or expectation,” Riojas shared. “It’s about helping staff understand the purpose behind the change, feel equipped to carry it out, and stay supported long enough for the change to become part of everyday practice.”
Building a Culture of Continuous Improvement
Caton sees the certification as an opportunity to strengthen not only future technology initiatives, but also EmberHope’s overall approach to organizational change.
“I am excited about the opportunity to integrate ADKAR into our Evolv, AI, and future technology initiatives,” Caton stated. “By placing equal emphasis on people and technology, we can create thoughtful, sustainable change that strengthens adoption, improves outcomes, and maximizes the value of our technology investments.”
Beyond individual projects, Caton believes the framework can become part of EmberHope’s organizational culture.
“I am equally passionate about helping leaders and staff understand and apply the ADKAR framework so that it becomes part of our organizational culture,” she explained. “By building agencywide knowledge and capability in change management, we can establish a consistent, repeatable approach to leading change that improves project success, enhances the employee experience, and ultimately enables us to better fulfill our mission of helping children and families thrive.”
Preparing for the Future
Organizations serving children and families must continually adapt to evolving regulations, community needs, workforce challenges, and emerging technologies. Having certified Change Practitioners on staff helps ensure those transitions are approached with structure, empathy, and a focus on long-term success.
Reflecting on the experience, Riojas described the certification as one of the most valuable professional development opportunities she has completed during her time at EmberHope.
“Throughout my tenure at EmberHope, I have participated in many valuable trainings; however, the Prosci Change Management Certification program stands out as one of the most impactful,” Riojas said. “I would highly recommend it to anyone who wants to support, lead, or strengthen organizational change.”
Leading Today. Transforming Tomorrow.
As EmberHope continues to evolve and grow, investing in leadership development helps ensure the organization remains equipped to embrace change while keeping children, families, and employees at the center of every decision.
Learn more about how EmberHope is investing in innovative leadership, technology, and the future of child and family well-being by exploring our mission and programs.
