Privacy Policy for EmberHope, Inc.

Effective Date: May 1, 2025

EmberHope, Inc. (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, services, or communicate with us through text messages, emails, or other methods.

1. Information We Collect

We collect personal information that you provide to us, such as your name, email address, phone number, mailing address, and payment information. This may include when you sign up for newsletters, make a donation, or contact us.

2. How We Use Your Information

We use your personal information to:

  • Process donations
  • Communicate with you about our programs and services
  • Send you text messages, email updates, and other communications (only if you’ve opted in)
  • Improve our services and website experience
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

4. Opting Out of Communications

You may opt out of receiving text messages or emails from us at any time by following the unsubscribe instructions provided in each message or by contacting us directly.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access and correct your personal information
  • Request deletion of your personal information, subject to certain legal exceptions
  • Object to the processing of your personal information in certain circumstances

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: 1.855.260.HOPE or info@emberhope.org

Terms and Conditions for EmberHope, Inc.

Effective Date: May 1, 2025

By accessing or using the services provided by EmberHope, Inc. (“we,” “our,” “us”), you agree to comply with the following Terms and Conditions. Please read them carefully before using our website or services.

1. Acceptance of Terms

By using our website, making donations, or communicating with us through text messages, emails, or other channels, you agree to be bound by these Terms and Conditions.

2. Donations and Payments

When you make a donation or contribute to our programs, you agree to provide accurate and complete information. Payments made through our website are processed through trusted payment processors. By submitting a donation, you authorize us to process the transaction as per the provided payment details.

3. Text Messaging

By providing your phone number and opting in to receive text messages from EmberHope Inc., you consent to receive communications from us via SMS. You can opt-out of receiving text messages at any time by following the unsubscribe instructions or by contacting us directly.

4. User Obligations

You agree not to:

  • Use our services for unlawful purposes
  • Distribute harmful or illegal content
  • Engage in activities that could harm our systems, services, or users

5. Privacy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect and use your personal information.

6. Limitation of Liability

EmberHope, Inc. is not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our services, including errors in messaging or technical issues with our website.

7. Modification of Terms

We reserve the right to modify or update these Terms and Conditions at any time. The updated terms will be posted on this page with an updated effective date.

8. Governing Law

These Terms and Conditions are governed by the laws of Kansas, and any disputes will be resolved in accordance with the applicable laws of that jurisdiction.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: 1.855.260.HOPE or info@emberhope.org