In the evolving landscape of human services, a critical question often arises from agency leaders: Why is it challenging to recruit and retain a front-line workforce essential for service delivery? Jeff Bormaster, L.C.S. W. and a consultant for EmberHope, draws from his 40 years in the field insights to suggest that the answer lies in adapting to the changing needs of younger generations, specifically Gen Y and Gen Z workers under the age of 41.
Recent studies underscore a stark reality: 61% of the U.S. workforce, according to a LinkedIn report, will contemplate job changes in 2023, with Gen Z and millennials leading the charge. This trend, often described as “the great resignation,” highlights a search for meaning, purpose, and fulfillment at work rather than mere financial compensation.
The heart of the issue is organizational reluctance to abandon outdated practices and align operations, especially in HR and supervision, with the values and expectations of younger employees. For Gen Y and Gen Z, a workplace that articulates and lives by its values is paramount. They seek comprehensive health care, mental health support, flexibility, and a work-life balance that allows them to pursue their passions for meaningful work.
To reverse the trend and foster a loyal, engaged workforce, leaders must demonstrate care, engage deeply with their teams, and offer a sense of purpose aligned with social action. Flexibility, acknowledgment, and opportunities for career advancement are non-negotiable for the next-gen employees.
At EmberHope, we are championing change by adapting Supervision for Success our team is focusing on what younger generations desire from their workplaces. We pave the way for actionable plans that address the needs of both the agency and its staff, spanning procedural, training, and institutional practice changes.
If you’re interested in learning more, please contact our human resources team who can share with you how we have adapted and the results of using Supervision for Success to benefit your organization or team.
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Jeff Bormaster, L.C.S.W., with four decades of experience in human services, offers his expertise to improve organizational outcomes and worker retention strategies. For more insights, subscribe to his newsletter, “Leading from Outside the Box,” by contacting Jeff directly.
Email: Jbormaster@aol.com | Website: Jeffbormasterconsulting.com